1.1 "hurra.ai" refers to the AI workspace and orchestration platform provided by Hurra Communications GmbH. The platform intelligently routes queries to suitable AI models and can be extended with modular add-ons (e.g., specialized source prompts and data, integrations, and custom AI tools) to fit diverse business use cases.
1.2 "Customer" means the business entity that subscribes to the hurra.ai service under this agreement.
1.3 "Services" refers to the provision of the hurra.ai platform and related features, including AI orchestration, query handling, data integration, and any configured add-ons available through Slack, Microsoft Teams, or other supported environments.
1.4 "Contract" means this agreement and any Order Forms agreed between the parties.
1.5 "Order Form" refers to the document specifying the services to be provided, the subscription period, and applicable fees (primarily used for Enterprise Customers).
2.1 These Terms and Conditions govern the provision of the hurra.ai service to the Customer and form an integral part of the contract between Hurra Communications GmbH and the Customer.
2.2 This agreement is applicable to businesses only and does not apply to consumers. The Customer confirms they are acting in a business capacity.
2.3 In the event of future agreements or renewals, these terms will apply unless explicitly varied in writing and agreed by both parties.
3.1 For most Customers, the contract becomes effective upon successful sign-up and payment via Stripe or any other authorized payment provider. Enterprise Customers may enter into a separate agreement via an Order Form signed by both parties.
3.2 By signing up and accessing the hurra.ai service, the Customer agrees to these terms.
3.3 Amendments must be confirmed in writing by hurra.ai.
4.1 hurra.ai provides access to an AI workspace and orchestration platform that selects and utilizes various AI technologies or data sources to respond to user queries submitted through integrated platforms such as Slack or Microsoft Teams. Modular add-ons may enhance capabilities in specialized areas.
4.2 The Customer may connect hurra.ai with approved third-party systems (e.g., SharePoint, Google Drive, Confluence), subject to the terms of those systems. hurra.ai is not responsible for the availability or content of third-party services.
4.3 hurra.ai will use reasonable efforts to ensure the availability of the platform, excluding scheduled maintenance or external outages beyond hurra.ai’s control.
4.4 hurra.ai may update or modify the platform to improve performance, user experience, or security, provided that such changes do not materially reduce the core functionality of the service.
5.1 hurra.ai is designed for immediate use upon activation within the Customer’s collaboration platform. The Customer is responsible for internal configuration and access control.
5.2 The Customer must ensure that its use of hurra.ai complies with applicable laws and regulations, including but not limited to data protection laws.
5.3 The Customer agrees to provide accurate and complete information when creating an account and to maintain the confidentiality of access credentials.
5.4 The Customer must not use hurra.ai for illegal activities or violate intellectual property rights or personal privacy.
6.1 The Customer agrees to pay the fees outlined in the applicable subscription plan. Payment is collected via Stripe or an authorized provider. Current pricing is available at hurra.ai/pricing.
6.2 Invoices for Enterprise Customers will be issued monthly or annually, depending on the agreed plan, and are payable upon receipt unless otherwise specified.
6.3 hurra.ai may charge interest at 4% above the European Central Bank base rate on overdue balances.
6.4 Fees are non-refundable unless otherwise required by law or agreed in writing.
7.1 hurra.ai reserves the right to adjust subscription fees. Any changes will be communicated at least 30 days prior to the effective date.
7.2 Pricing may be adjusted in response to changes in applicable taxes, regulatory requirements, or material cost changes.
8.1 All intellectual property related to the hurra.ai platform remains the exclusive property of Hurra Communications GmbH.
8.2 The Customer retains ownership of all data input into the platform. hurra.ai will only access this data to deliver services under this agreement.
8.3 hurra.ai grants the Customer a non-exclusive, non-transferable, time-limited license to use the platform solely for internal business purposes.
9.1 hurra.ai will process Customer data in accordance with applicable data protection laws, including GDPR.
9.2 hurra.ai will employ appropriate technical and organizational measures to safeguard Customer data.
9.3 hurra.ai will notify the Customer without undue delay upon becoming aware of a data breach affecting Customer data.
9.4 hurra.ai may use third-party sub-processors bound by data protection obligations. A current list is available upon request.
9.5.1 hurra.ai may collect and analyse anonymised data about platform usage for research, reporting, or service improvement.
9.5.2 Aggregated data may be published for statistical or industry insight purposes, provided it does not identify the Customer or its users.
9.5.3 hurra.ai will not access or publish any confidential business data, trade secrets, or proprietary information except as required to deliver the service.
10.1 hurra.ai warrants that the service will operate in substantial accordance with its documentation.
10.2 No other warranties apply, and hurra.ai disclaims all implied warranties to the extent permitted by law.
10.3 hurra.ai’s total liability is limited to the fees paid by the Customer in the 12 months preceding the event giving rise to the claim.
10.4 hurra.ai is not liable for indirect or consequential damages unless mandated by applicable law.
11.1 The Customer may terminate with 30 days' notice prior to the end of the current subscription term.
11.2 Either party may terminate immediately upon material breach not remedied within 30 days of notice.
11.3 Upon termination, access to the hurra.ai platform will end, and all outstanding fees become immediately payable.
12.1 Both parties agree to maintain the confidentiality of non-public information shared under this agreement.
12.2 Confidentiality does not apply to information that is public, independently developed, or obtained legally from third parties.
13.1 This agreement is governed by the laws of Germany.
13.2 The courts of Stuttgart, Germany shall have exclusive jurisdiction over disputes.
13.3 Parties agree to attempt good-faith mediation before initiating litigation.
14.1 Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, such as natural disasters, war, or government actions.
15.1 If any part of this agreement is held invalid, the remainder shall remain enforceable.
16.1 This agreement, including any Order Forms (where applicable), represents the full understanding between the parties and supersedes all previous discussions or agreements.
Version 1.2 - Updated 24.03.2025