Version 1.3 – Effective Date: 26 June 2025
1. Definitions
1.1 hurra.ai: Refers to the AI orchestration platform developed and operated by Hurra Communications GmbH, providing integration capabilities with third-party collaboration platforms such as Slack and Microsoft Teams. The platform delivers services including but not limited to intelligent AI query routing, modular feature activation, and user-specific customisation.
1.2 Customer: The legal business entity subscribing to and using hurra.ai services as identified during the online sign-up process or through a separate Enterprise agreement.
1.3 Services: Encompasses all functionalities provided by hurra.ai, including AI orchestration, integration with supported third-party services, processing of user-generated queries, and modular add-on features (e.g., image creation, video generation, coding assistance, document management, weather information, colour palette decoding, web search, and any additional functionalities introduced).
1.4 Contract: Collectively refers to these Terms and Conditions together with any applicable Order Forms agreed upon between Hurra Communications GmbH and the Customer.
1.5 Order Form: A supplementary agreement document that specifies additional terms, conditions, pricing, and service details for Enterprise Customers, distinct from standard online subscription plans.
2. Scope and Applicability
2.1 These Terms and Conditions apply to all Customers accessing or using hurra.ai services globally, except where prohibited or restricted by law, explicitly excluding any usage within the Russian Federation.
2.2 The Services provided by hurra.ai are exclusively designed and intended for use by business entities. By subscribing to or using hurra.ai, the Customer expressly confirms and warrants that it is acting solely in a business, professional, or commercial capacity and not as a consumer.
3. Formation of Contract
3.1 A binding contract between the Customer and Hurra Communications GmbH is established upon successful completion of the online sign-up process, which includes either acceptance of these Terms and Conditions for free plan users or acceptance combined with payment via Stripe or another authorised payment provider for paid subscription plans. Enterprise Customers may enter into a binding agreement separately through signed Order Forms.
3.2 Any amendments or changes to this Contract must be documented in writing and shall become effective only after being published on the hurra.ai website. Continued use of the services following publication constitutes acceptance of the amended terms.
4. Provision of Services
4.1 hurra.ai provides Customers with access to an AI orchestration platform via integrations with third-party collaboration tools such as Slack and Microsoft Teams. Customers can manage and enable specific functionalities according to their subscribed plan.
4.2 hurra.ai does not guarantee specific uptime or service availability unless explicitly agreed otherwise in a separate written agreement.
4.3 hurra.ai reserves the right to modify, suspend, or discontinue specific features or functionalities at its sole discretion, particularly for free plans, without prior notification to the Customer.
5. Third-party Integrations and Content
5.1 Customers may integrate hurra.ai with approved third-party services, including but not limited to Confluence and Google Drive. The Customer bears sole responsibility for compliance, permissions, security, and the nature of content sourced or uploaded from these third-party systems.
5.2 hurra.ai explicitly disclaims all liability arising from disruptions, security breaches, or issues related to the availability or content accuracy provided by third-party integrations.
6. Customer Content
6.1 The Customer retains exclusive intellectual property rights over all content uploaded to or generated through hurra.ai, including but not limited to images, videos, code, documentation, and user-generated content.
6.2 hurra.ai may collect and analyse anonymised usage data to produce aggregated insights and statistics. These aggregated data reports will not identify any individual Customer or specific Customer content.
7. Customer Obligations
7.1 The Customer is required to provide and maintain accurate, up-to-date account information and secure all login credentials and access controls.
7.2 The Customer is solely responsible for ensuring its use of hurra.ai complies fully with all applicable laws, regulations, data protection standards (including GDPR), intellectual property rights, and ethical guidelines.
7.3 When customising hurra.ai’s persona, the Customer agrees to adhere to ethical standards, morality, and applicable laws. Hurra Communications GmbH reserves the right to immediately suspend or terminate access to the Services for Customers found violating these standards.
8. Fees and Payments
8.1 Subscription fees are detailed clearly on hurra.ai’s official website and are payable in advance via Stripe or other authorised payment providers. By subscribing, the Customer explicitly agrees to these payment terms.
8.2 For Enterprise Customers, invoicing and payment schedules shall adhere strictly to the terms outlined within the agreed Order Form.
8.3 Late payments will incur statutory interest charges at the rate of 4% above the base rate set by the European Central Bank, commencing immediately from the due date.
9. Price Adjustments
9.1 Hurra Communications GmbH retains the right to adjust subscription fees. Such adjustments shall be announced clearly on the hurra.ai website no less than 30 days before the revised prices take effect. Continued usage of the Services beyond this notification period will constitute acceptance of the new pricing.
10. Intellectual Property
10.1 All intellectual property rights associated with hurra.ai, including its technology, software, algorithms, integrations, and related documentation, remain exclusively with Hurra Communications GmbH. The Customer is granted a non-exclusive, non-transferable, revocable license solely for internal use within its organisation and strictly for the duration of the subscription.
11. Data Protection and Security
11.1 hurra.ai commits fully to adhering to the General Data Protection Regulation (GDPR) and all applicable data protection laws and standards.
11.2 The Customer retains primary responsibility for ensuring all data provided or uploaded to hurra.ai complies with applicable data protection and privacy laws. The Customer indemnifies hurra.ai against any claims arising from breaches of these obligations.
11.3 hurra.ai employs industry-standard security measures to protect Customer data from unauthorised access, disclosure, alteration, or loss. In the event of any suspected or confirmed data breach, hurra.ai shall notify the Customer promptly, providing detailed information and necessary cooperation to mitigate any harm.
12. Confidentiality
12.1 Each party undertakes to treat confidentially all non-public, proprietary, or sensitive information obtained from the other party under this Contract. Confidential information shall not be disclosed to third parties without prior written consent from the disclosing party, except where required by law or regulatory authorities.
13. Limitation of Liability
13.1 Hurra Communications GmbH’s total cumulative liability for any claims arising out of or related to this Contract is strictly limited to the total fees paid by the Customer during the 12-month period immediately preceding the event giving rise to such claim.
13.2 hurra.ai explicitly disclaims liability for any indirect, incidental, consequential, punitive, or special damages, including lost profits, loss of data, or business interruption, irrespective of whether hurra.ai has been informed of the possibility of such damages.
14. Termination
14.1 The Customer may terminate the subscription by providing written notice at least 30 days before the expiration of the current subscription term.
14.2 hurra.ai may immediately suspend or terminate a Customer’s access and subscription without notice if it determines in good faith that the Customer is involved in unethical, illegal, or malicious activities, or breaches these Terms.
14.3 Upon termination, Customer access to hurra.ai shall immediately cease, and all outstanding fees or payments become immediately due and payable.
15. Support
15.1 hurra.ai provides support via an online chat interface (Intercom) during regular Central European Time (CET) business hours. No specific service level agreement (SLA) or response time guarantees are provided unless explicitly stipulated in writing.
16. Compliance
16.1 hurra.ai equips Customers with functionalities to aid compliance with relevant regulatory requirements, but it remains solely the Customer’s responsibility to ensure their own compliance with applicable laws and regulations.
17. Governing Law and Jurisdiction
17.1 This Contract is exclusively governed by and construed in accordance with the laws of the Federal Republic of Germany.
17.2 All disputes arising out of or in connection with this Contract shall be subject to the exclusive jurisdiction of the competent courts of Stuttgart, Germany. Both parties agree to first pursue amicable mediation in good faith prior to initiating litigation.
18. Force Majeure
18.1 Neither party shall be liable for any failure to perform their obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, acts of terrorism, governmental regulations or interventions, power failures, or disruptions in internet connectivity.
19. Severability
19.1 Should any provision of this Contract be held invalid, illegal, or unenforceable by a competent authority, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced with a legally enforceable provision that closely reflects the economic intent of the original provision.
20. Entire Agreement
20.1 This Contract, together with any applicable Order Forms, constitutes the entire agreement between Hurra Communications GmbH and the Customer, superseding all previous communications, negotiations, understandings, and agreements, whether written or oral, relating to the subject matter hereof.
Published: 26 June 2025 | Hurra Communications GmbH
